Terms of Service

Thank you for using our Website (the “Site”). We are a membership service that provides our members with premium features (the “Service”).

These Terms of Service ("Terms" or “Terms of Service”), together with the Privacy Policy available in our Website, form the legally binding agreement between you (“You”, “your” or “User”) and:
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{{company.address}}
(“Provider”), in relation to your use of our Services as defined below, available at: {{domain}} ("Terms"). Thus, it is important that you take the time to read them carefully.

By entering to, accessing or using the website or its service you acknowledge that you have read and understood the following terms including the terms of our privacy policy and you agree to be bound by them. you further agree to comply with all applicable laws and regulations regarding your use of the website or its service and you acknowledge that these terms constitute a binding and enforceable legal contract between you and us. If you do not agree to these terms, please do not enter, view, access or use the website or its services in any manner whatsoever. You must be over 18 years of age or older in order to use this website.

By using our Services, you are agreeing to these Terms. Please read them carefully.

1. Service

The Site and the Service, including all features and functionalities, our Website and User interfaces, and all Content and software associated therewith are offered under the Terms and use stated in this Terms of Use (these "Terms") together with the other agreements and documents referenced herein, including any future amendments to any of the foregoing (collectively, the "Agreement"). By using the Site and/or the Service, either as a Member User, a recipient of an e-mail from a registered User, or the User of the Provider ("you" or "your"), you agree to the Agreement. You agree the Agreement is a binding contract between you and Provider. If you do not wish to be bound to these Terms, then immediately stop using the Site and the Service. You agree that no contract or agreement is formed and you have no rights to the Service, unless and until Provider has agreed to provide you the Service.

2. Agreement

You agree that Provider may amend or modify the Agreement at any time, without prior notice. The changes become effective immediately upon posting such amended or modified Terms on the Site or if Provider otherwise notifies you of such amended or modified Terms. You agree that, if you use the Site and/or the Service after Provider so posts or provides such notice of such amendments or modifications, you have accepted the Agreement as amended or modified. If you do not accept and abide by such amended or modified Agreement, you should not use the Site or the Service. We may refuse any application to use the Services for any reason whatsoever.

3. Your data

You must maintain copies of all data stored by you on our services. We do not make any guarantees that there will be no loss of data or the services will be bug free. You should download all data prior to termination of services.
We will store your data on our service subject to these terms and any plan you enroll to. If you choose to stop using our services, you need to make sure you download your data first because after that we may, if we wish, delete it. If we suspend our services to you because you have breached these terms, during the term of that suspension, we may, if we wish, deny you access to your data but keep it for evidential purposes. If we terminate our services to you because you have breached these terms, we may, if we wish, delete your data immediately or keep it for evidential purposes.
If you lose or misplace your password, you will lose access to your data. We strongly urge you to use best practices for ensuring the safety of your system and devices (e.g. via security upgrades, firewall protection, anti-virus software, securing your devices). We will never send you emails asking for your password or suggesting that you click a link to login to your account, so do not be fooled by any such email since it will not be from us.

4. Membership Trials

Your membership may start with a trial. You will have a 5 days period to enjoy for a Service Membership or as otherwise specified during registration (“Trial”). Your premium account membership period, will begin when successfully completing your Payment details during the registration process, unless another membership is chosen after the Payment details completion. You will be notified during sign-up whether you are eligible for a trial.

Once the Trial period had passed and provided you did not cancel the Service Membership, then your Service Membership will be automatically renewed with the agreed basis billed (“Renew Fee”), until cancelled according to the procedure set forth in the Cancelation Clause. Notwithstanding, if your Payment card (“Card”) or your bank account, for any reason does not accept the Renew Fee charge we would try to charge it again (“Second Charge Attempt”). If the charge is declined in the Second Charge Attempt, Your membership would not be renewed.

If for any reason, Your Card or Your bank account do not accept Service fee charges, You will have a period of fifteen (15) days from the date your Payment was declined, to make your Payment card or your bank account valid by either rectifying any issue with your Payment card or your bank account or by providing a new Payment card number or bank account to us.

The Provider has the right to decide if you are entitled to receive a Membership Trial, and the promotional price of the trial you will receive. This can vary depending on multiple factors, like geographical location, limited time promotions, etc. At all times during the sign up flow, it will be clearly explained if you will receive a Membership Trial and its price. In case you will not, the full price of the membership fee will be collected during the sign-up process.

5. Billing

By starting your membership, you are expressly agreeing that we are authorized to charge you a monthly membership fee at the then current rate, and any other charges you may incur in connection with your use of the Provider service to the Payment Method you provided during registration (or to a different Payment Method if you change your account information).

Prices for each product are listed on the Website. We reserve the right to offer, under our own commercial criteria, discounts, or other promotion (hereinafter, "Promotion") to You through the Website. Promotional offers or changing fees shall be properly marked and identified as such, and will display the previous price and the offer price. By agreeing to these Terms You acknowledge that the amount billed may vary from each Membership Period, which may include differing amounts due to promotional offers or changing fees. You will be notified by us through email regarding such fees adjustments (“Fees Adjustments”). In order to continue using the Service Membership following the Fees Adjustments, You must expressly agree to the adjustment in price for the Service Membership or any other Content. You may not use the Service Membership if You do not accept such new Terms and in such case You may cancel the Service Membership, according to the procedure set forth in Cancellation Clause herein. We will send You by email a copy of the new Terms accepted by You.

The membership fee for our service will be billed on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of your paid membership. Form of Payment: Fees shall be paid by Credit card (Visa, Master Card, American Express and Discovery).

Prices displayed in our website do not include taxes and are not final. Depending where you live in, you might be subject of paying an additional amount corresponding to your country's VAT tax percentage.

If a Payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the Service until we have obtained a valid Payment Method. You authorize us to continue billing the Payment Method, as it may be updated and you remain responsible for any uncollected amounts. This may result in a change to your Payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service Provider for details.

Provider, within the limits allowed by law, is not responsible for any inconveniences or damages caused by usage of the particular Payment Method, especially delays or impossibility to make Payment. In such case you should complain about those Services to their Provider, in the manner provided by their Terms and use.

Provider has the right to offer discounts and run promotions to customers that sign up to the most expensive plan. Promotional renewal membership prices can be, but not limited to: 58.44€, 58.94€, 59.44€, 59.94€, 60.44€, 60.94€, 61.44€, 61.94€, 62.44€, 62.94€, 63.44€.

6. Cancellation

You may cancel your membership at any time and you will continue to have access to the Service through the end of your monthly billing period. Please note that you must cancel your membership before it renews each Monthly Period in order to avoid the next billing. To cancel your account you may go to your account settings and choose cancel account.

You can contact us by:

By email: {{product.email}}
By visiting our website: https://www.{{domain}}
By phone number: {{product.phone_number}}

If you cancel your membership, cancellation will be effective at the end of the current Monthly Period, this means that you will have continued access to the Site for the remainder of that period.

Any suspension, termination or cancellation will not affect your obligations with Provider under these Terms of Use (including, without limitation, proprietary rights and ownership, indemnification and limitation of liability), which by their sense and context are intended to survive such suspension, termination or cancellation.

At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, we are not obligate to provide credits in the future, under any circumstance.

After any termination, you understand and acknowledge that we will have no further obligation to provide the Site or Services and all licenses and other rights granted to you by these Terms of Use will immediately cease. Provider will not be liable to you or any third party for termination of the Site or Services or termination of your use of either. Upon any termination or suspension, any Content, materials or information (including User submissions or translated Content) that you have submitted on the Site or that which is related to your account may no longer be accessed by you. Furthermore, Provider will have no obligation to maintain any information stored in our database related to your account or to forward any information to you or any third party.

Provider is concerned with your security and protects you from fraud. In the event of a charge to your account that you do not recognize, have not authorized, and that is not related to yourself neither directly nor indirectly, Provider will reimburse you for the full amount. In case you experience a fraudulent charge on your account, email us at: {{product.email}}

7. Refund policy

You are entitled to get a refund if you cancel your membership within 14 days without giving any reason for doing so. The deadline for cancelling is 14 days from the date your membership started. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. We will reimburse you no later than 14 days from the day we receive the cancellation request. We will use the same means of payment as you used for the membership.

8. Right to terminate

We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.

You are entitled to complain for the Services. Any complaints shall be send to the e-mail address: {{product.email}} with short description of reasons of the complaint. Each received complaint shall be considered within 14 working days, and you shall be informed about the outcome of its investigation.

9. Dispute Resolution

9.1. Initial Resolution

We encourage you to contact our Customer Support team as the first step in resolving any issues or disputes. Most concerns can be quickly resolved through direct communication with our support staff.

You can contact Customer Support by:

By email: {{product.email}}
By visiting our website: https://www.{{domain}}
By phone number: {{product.phone_number}}

9.2. Formal Complaint Process

Filing a Complaint: If the issue cannot be resolved through Customer Support, you may file a formal complaint by emailing the Provider at {{product.email}} with "Formal Complaint" in the subject line. Include your name, subscription details, and a detailed description of your complaint.
We will acknowledge receipt of your complaint within 10 business days and aim to provide a resolution within 14 business days.

9.3. Mediation

Voluntary Mediation: If the complaint is not resolved to your satisfaction, we may propose mediation as a next step. Mediation is a voluntary and confidential process where a neutral third party helps both parties reach a mutually agreeable solution.
Mediation Process: If both parties agree to mediation, we will select a mediator or mediation service, and the costs will be shared equally between you and the Provider.

9.4. Arbitration

Binding Arbitration: If mediation fails or is not chosen, you agree to resolve any dispute through binding arbitration. Arbitration is a private process where a neutral arbitrator makes a decision, which is final and binding.
Location and Costs: The arbitration will take place in {{company.country}}. Each party will bear its own costs, except as provided by the arbitration rules or applicable law.

9.5. Class Action Waiver

You agree to resolve disputes with the Provider on an individual basis and waive your right to participate in a class, collective, or representative action.

10. Your responsibilities

You and other Users must use the Provider Services for lawful, non-commercial, and appropriate purposes only. You agree to observe the Provider Services, Content and embedding restrictions detailed above, and further agree that you will not access the Site or use the Provider Services in a way that:

uses technology or other means to access, index, frame or link to the Provider Services (including the Content) that is not authorized by Provider (including by removing, disabling, bypassing, or circumventing any Content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the Provider Services);
uses the Provider Services to advertise or promote Services that are not expressly approved in advance in writing by Provider;
introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
involves accessing the Provider Services (including the Content) through any automated means, including "robots," "spiders," or "offline readers" (other than by individually performed searches on publicly accessible search engines for the sole purpose of, and solely to the extent necessary for, creating publicly available search indices (but not caches or archives) of the Provider Services and excluding those search engines or indices that host, promote, or link primarily to infringing or unauthorized Content);
violates the rights of others, including patent, trademark, trade secret, copyright, privacy, publicity, or other proprietary rights;
damages, disables, overburdens, impairs, or gains unauthorized access to the Provider Services, including Provider's servers, computer network, or User accounts;
collects personally identifiable information in violation of Provider's Privacy Policy;
encourages conduct that would constitute a criminal offense or give rise to civil liability;
removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the Provider Services (including the Content);
violates these Terms or any guidelines or policies posted by Provider;
interferes with any other party's use and enjoyment of the Provider Services;

11. Suspension/Discontinuation

We hope not to, but we may change, suspend or discontinue (temporarily or permanently) some or all of the Provider Services (including the Content and the Devices through which the Provider Services are accessed), with respect to any or all users, at any time without notice. You acknowledge that Provider may do so in Provider's sole discretion. You also agree that Provider will not be liable to you for any modification, suspension or discontinuance of the Provider Services, although Provider may, in its sole discretion, provide you with a credit refund, discount or other consideration (for example, we may credit additional days of Service to your account). However, if Provider terminates your account, suspends or discontinues your access to Provider Services due to your violation of these Terms, then you will not be elegible for any such credit refund, discount or other consideration.

12. Copyright

We respect the copyright of others and require that users of our services comply with copyright laws. You are strictly prohibited from using our services to infringe copyright. You may not upload, download, store, share, display, stream, distribute, e-mail, link to, transmit, share or otherwise make available any files, data, or content that infringes any copyright or other proprietary rights of any person or entity.

13. Notice and procedure for making claims of copyright

If you have discovered that your copyright efforts have also been used in a manner that is legally considered to be a trademark infringement, kindly supply us with the written information specified below.

A digital or actual physical signature of the individual sanctioned implement with respect to the owner of the trademark interest;
An outline of the protected work which you believe has been infringed upon;
An account of where the information that you assert is infringing is located on the Site;
Your address, telephone number, and e-mail address;
A statement from you that you have a good-faith belief that the disputed use is not sanctioned by the copyright proprietor, its agent, or the law;
A statement by none other than, made under penalty of perjury, that the above important information in your notice is detailed and also that you are the trademark owner or allowed to operate on the trademark owner's behalf.

Any such claims should be sent to {{product.email}}

14. Trademarks

Provider, its logo and all other Provider product or service marks are trademarks of Provider. All other trademarks, logos, images, product and company names displayed or referred to on the Website or any Device are the property of their respective owners. Nothing grants you any licence or right to use, alter or remove such material.

15. Force Majeure

Provider will not be liable to you by reason of any failure or delay in the performance of its obligations hereunder on account of events beyond its reasonable control, which may include, without limitation, denial-of-service attacks, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes, material shortages, failure of the internet or extraordinary connectivity issues experienced by major telecommunications Providers and unrelated to Provider infrastructure or connectivity to the internet or failure at an Provider co-location facility (each a "Force Majeure Event"). Upon the occurrence of a Force Majeure Event, Provider will be excused from any further performance of its obligations effected by the Force Majeure Event for so long as the event continues, and for such further period of time that Provider may reasonably require to recover from the effects of such Force Majeure Event.

16. Customer Support

To find more information about our service and its features or if you need assistance with your account, please visit our Customer Support Center on our Website. In certain instances, Customer Service may best be able to assist you by using a remote access Support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to Support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our Website, these Terms of Use will control.

17. Electronic Comunnications

We will send you information relating to your account (Payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

18. Disclaimer of warranties

You expressly understand and agree that your use of the site and/or the service is at your sole risk. Provider and its suppliers provide the service \"as is\" and without any warranty or condition of any kind, express, implied, statutory, or otherwise, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement. Provider makes no warranty that the site or the service will meet your requirements or be uninterrupted, timely, properly stored or delivered, accurate, secure, error-free, or free of viruses or other harmful components, and the quality of any products, services, information or other material purchased or obtained by you through the service will meet your expectations. Any material transmitted or otherwise obtained through the use of the service is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the transmission of any such material.

19. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of {{company.country}}.
All legal disputes related to card processing are handled under {{company.country}} Law

Last modification: September 2023

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